Global Disciple Network trading as Axx seeks to treat all learners fairly & equitably and in line with the Australian Consumer Law.
This policy and procedure applies to all learners of the Axx services.
Upon enrolling in a course with any educational institution a learner is entering a legal agreement, in which they agree to abide by conditions (including meeting stated payments) of enrolment in exchange for the service offered by the institution in the delivery of the course.
Axx will provide for replacement or refund in situations where:
Axx will not provide refunds where learners have chosen to pay via the monthly subscription method. Learners choosing the monthly subscription have done so understanding that it is their responsibility to cancel their subscription. These learners can cancel their subscription at any time through their Student Dashboard.
4.1 Axx provides learners with the opportunity to enroll in courses when it suits them to learn. Learners self-enrol at a suitable time to complete their study.
4.2 Changes in a learner’s circumstances are not the responsibility of Axx, as neither can Axx be held liable for changes in a learner’s circumstance.
4.3 Where a learner needs to cancel their course enrolment for a major reason, Axx may provide a partial refund, no refund, or alternative course enrolment.
4.4 All refunds will be processed to the person and credit card details used for the original course payment.
It is the responsibility of the learner to:
As Office Manager you are required to:
As Accounts Staff you are required to:
|1.||Request Cancellation, Refund|
|1.1 Learner submits a request for cancellation, refund to firstname.lastname@example.org||Learner|
|1.2 Office Manager will review request for cancellation, change of enrolment.||Office Manager|
|The Office Manager will communicate the outcome of the request for cancellation, change of enrolment, refund to requesting learner.||Office Manager|
|3.||Administration of Cancellation|
|The refund request will be sent to Accounts Staff, where course cancellations are approved by the Office Manager.||Office Manager|
|3.2 Accounts staff process refund and send an email confirming issue to the learner||Accounts Staff|
|3.3 Office Manager updates Axx LMS with information of course cancellation and refund||Office Manager|
|Policy Owner:||Office Manager|
|Relevant Legislation:||Australian Consumer Law|
|Related forms, publications, websites:||Nil|
|Reference||Source / Location|
|Australian Competition and Consumer Commission||https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund|
Updated 7 May 2021