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Frequently Asked Questions

Can I Try Axx for Free

Yes! When you sign-up to Axx, you get a free trail period in the Disciple subscription only; no lock-in, no obligation, cancel at any time. Please be aware that you will be asked to put in your credit card details at this time. No charge will take place until the end of the free trial period. Details of how to cancel are clear and can be found in this FAQ section at anytime.

Are there any extra charges?

No, there are no extra charges. One way we keep the courses very affordable is by not requiring the purchase of additional materials. No books, or manuals required. In some courses there maybe optional resources for purchase. Axx does not sell any resources. However, our ministry partners have there resources available for purchase if you so desire.

What is Certification?

Axx Courses are Certified by Churches, denominations and movements. This means that it is recognised by them fro becoming a pastors or worker in their Churches. This to us is the most valuable endorsement we can have.

Can I use multiple devices?

Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse.

Can I stream on my mobile/tablet?

You can access the content via your mobile device or tablet. Axx is responsive so it will work on any device automatically.

Do I need to download anything?

No, once you have a subscription you have instant access to the videos. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have an Internet connection for this video.

Is my credit card secure?

Yes, fully! Your profile, balance and access information are securely stored on Stripe servers.
All transactions and payment processing meets the highest PCI compliance standards. Axx does not store any of your credit card details.

I am having trouble accessing my courses.

This problem is caused by learners trying to access courses from the Course menu and not the “my dashboard“.
please click on the My Dashboard menu item at the top right hand side of the menu at top of page.
Scroll down to find your active courses.
If not found on first page scroll to next page and so on until you find your course.

My video loads slowly or keeps buffering.

Shut your computer down completely and restart it.
Try Axx again. If the video is still slow, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. Turn off your computer. Unplug your modem (and your wireless router, if it’s a separate device) from power for 30 seconds. Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state. Turn your computer back on and try Axx again.

If video speed issues persist.

If you have completed the steps above but are still having issues connecting to Axx, you’ll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Is it possible to download and watch later?

It is not possible to download watch videos offline and some resources. Many of the resources are protected to prevent inappropriate usage.
Some of our free majority world pastors training courses are available to download, please contact us directly to arrange this if required.

How do I cancel my subscription?

Cancelling is a simple process. Go to your student dashboard. Select your profile. Select my account. Select billing. Under the subscriptions heading select the cancel button. The screen will then display, “You do not have any subscriptions”.

Can I pay by direct debit?

Our systems are set up to be as cost effective as possible. Individual transaction are very costly to us as a ministry. If you want you can contact us and we may establish a direct debit but only if you purchase an annual subscription or a certified course one time payment up front.

Are my donations tax deductible?

Axx is a ACNC registered charity. We are able receive donations but they are not tax deductible at this time. https://www.acnc.gov.au/charity/

Are Axx Courses Accredited?

Axx is not an RTO or HEP. Well over 95% of the course have been donated from RTO’s and HEP’s. This means they have the quality of the courses but do not qualify for student loans. We prefer to offer our courses at the lowest possible cost rather than getting students into debt.
The irony of accreditation is that we are asking non believers to approve of what we teach and who teaches. Many accreditation agencies are now forcing Christian Colleges to teach non biblical principles. We reject this approach to biblical teaching.

What Happened to the Axx App?

When we upgraded the system we deleted the App. The new system allows non-video resources to be included like PDF’s, e-books, online digital library to be included.

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